Order Cancellation Policy

At PetsMenia.com, we strive to ensure a smooth and efficient shopping experience for our customers. We understand that circumstances may change, and you may need to cancel an order. Below is a detailed outline of our Order Cancellation Policy, ensuring transparency and alignment with industry standards.

1. Eligibility for Order Cancellation

• You may cancel your order within 1 hour of placing the order before it has been processed for shipment.
• Once an order has been processed and shipped, it cannot be canceled. In such cases, you may refer to our Return Policy for returning the item after delivery.

2. How to Cancel an Order

To cancel an order, follow these steps:

• Step 1: Contact our customer service team immediately via email at [email protected] or call us at 888-743-5786.
• Step 2: Provide your order number and the reason for cancellation.
• Step 3: If your cancellation request is received before your order has been processed, we will confirm the cancellation and refund the payment.

3. Cancellation After Shipment

• If your order has already been shipped, we cannot cancel it. In this case, you will need to follow our Return Policy to initiate a return once the product is delivered.
• Please note that return shipping costs may apply.

4. Cancellation Fees

• No fees apply for cancellations before shipment.
• Once an order has been shipped, return shipping costs are the responsibility of the customer unless the item is defective or damaged. In such cases, please contact our support team immediately.

5. Refund Process

• If your cancellation is processed before the item is shipped, we will issue a full refund to the original payment method.
• Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.

6. Order Cancellation Rights for Customers in the European Union (EU)

• If you are located within the EU, you have the right to cancel your order within 14 days of receiving your goods, under the EU Distance Selling Regulations.
• To cancel under these rights, please contact us as soon as possible at [email protected].
• Please refer to our Return Policy for further details on the return process.

Return Policy

If you wish to learn more about how to return an item, please visit our full Return Policy here: https://petsmenia.com/terms-returns/.

Important Notes

• Cancellations are only possible before shipment. Once an order is shipped, it cannot be canceled.
• Always ensure your cancellation request is submitted within the stipulated time frame to avoid delays.
• For more detailed information, please review our Returns & Refunds Policy, which provides step-by-step instructions for returns and refunds.